When you experience slow internet or disconnection, please try following procedures first.
MPT’s FTTH Internet Service(Fiber To The Home)
-
When you experience slow
internet or disconnection?
Learn More -
How to change username
and password ? (Huawei ONU)
Learn More -
How to change username and
password ?(ZTE ONU)
Learn More
FTTH General TroubleShooting Guide
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STEP-1
Check power
The power signal on the router
should be GREEN. If the signal
is off, please check the power
source. -
STEP-2
Power On-Off
When internet usage is unstable,
re-start the router and try.
-
STEP-3
Check number of devices
connected to Wi-Fi-routerNumber of suitable devices
to use for 10 Mbps, 25Mbps and
50Mbps are up to 10 for the usage
at the same time. Please check
the number of devices connected
to the internet through
Wi-Fi-router. -
STEP-4
Check the payment
If customer do not make payment
on-time (before due date),
suspension may occur.Therefore,
please confirm the payment
status,too.If customer still
cannot use the internet, please call
to 106 (for MPT phones) or
to 01- 2399106 (for other
operators). Before customer make
a call to 106, please check following
signals status to inform
to call center.
Wifi Username/Password Setting guide ( For HUAWEI ONU users )
When you want to change Wifi-username/password, please call and request to 2800 or 018652800. MPT technical team will directly call to you and you need to follow instructions as below–
-
STEP-1
Connect Wireless or LAN
network of FTTH servicePlease connect to the wireless or
LAN network of FTTH to configure
the wifi-username and password.
Go to ONU Log-in Page
Open the Web Browser and input
192.168.100.1. -
STEP-2
Log-in Username
and passwordMPT technical will provide one
time username and password.
Please input username and
password to log-in. -
STEP-3
Select WLAN Tab
Go to the “WLAN” Tab,
to set up new
Wifi-username/password. -
STEP-4
Set up your new Wifi-
username/passwordInput your new wifi-username
in “SSID Name:” Box.Input
your new wifi-password in
“WPA PreShareKey:” Box. -
STEP-5
Apply your new
wifi-username/passwordClick apply to complete
your new wifi-username
/password setting. -
STEP-6
Reboot you Wifi-router
Reboot your Wifi-router by
double clicking Power
on-off buttom. -
STEP-7
Test you Wifi Connection
Try to connect Wifi
in your device and
use internet.
If you have trouble with connecting Wifi and internet, please call and request to 2800 or TuTu Chat.
Wifi Username/Password Setting guide ( For ZTE ONU users )
When you want to change Wifi-username/password, please call and request to 2800 or 018652800. MPT technical team will directly call to you and you need to follow instructions as below
-
STEP-1
Connect Wireless or LAN
network of FTTH servicePlease connect to the wireless
or LAN network of FTTH to configure
the wifi-username and password.
-
STEP-2
Go to ONU Log-in Page
Open the Web Browser and
input 192.168 -
STEP-3
Log-in Username
and passwordMPT technical will provide
one time username and password.
Please input username and
password to log-in. -
STEP-4
Select WLAN Tab
Go to the “WLAN” Tab
and select “SSID Settings”
to set up new Wifi-username. -
STEP-5
Set up your new
Wifi-usernameInput your new wifi-username
in “SSID Name:” Box.Click “Submit” to complete
your new wifi-username
setting. -
STEP-6
Select WLAN Tab
Go to the “WLAN” Tab
and select “Security” to set up new
Wifi-password. -
STEP-7
Set up your new
Wifi-usernameInput your new wifi-password
in “WPA Passphrase” Box. -
STEP-8
Reboot you Wifi-router
Reboot your Wifi-router by double
clicking Power on-off buttom. -
STEP-9
Test you Wifi Connection
Try to connect Wifi in your
device and use internet.
If you have trouble with connecting Wifi and internet, please call and request to 2800 or TuTu Chat.