“Effective 6 January 2022, 15% Commercial Tax will apply on internet data, according to the amendment of the Union Tax Law 2021-22 declared by the State Administration Council.
The 5% commercial tax for Voice and SMS will not be changed and will continue to apply.”
Frequently Asked Questions
Sim Registration and Activation
1. What is SIM Registration?
2. When do you we need to do SIM Registration?
3. Why must we register our Numbers?
4. What Information and documentation do I need to make registration?
5. Will my information be kept safe?
6. Do I need to register under contracted sale from MPT in the past?
7. Can I register Multiple cards?
8. How can we check our registered SIM Cards with my name?
9. What will happen if have not registered the SIM?
10. How many MPT Own Shop, Branded Shop and POS?
11. Will customers be charged for data connection used to download MPT4U Application?
12. Can customer check by calling 106? Will 106 disclose registered customers’ particulars?
13. Can customer amend the registered particulars through 106?
14. Where customer can amend the SIM Registration?
15. What is USSD for SIM Registration?
16. How is it work?
Customer can check * 601 # for SIM Registration. The function is currently available. Customer will receive a confirmation message (SMS) first and then receive an SMS again immediately. In the message, you will be able to check whether their MPT SIMs have been registered with their NRC (National ID) and if the information does not match, you can access the information through SMS link.
17. How we can know SIM Registration is finish or not?
Calling to *601# will then show whether the SIM card is registered on the user’s phone’s screen. If you are not yet registered with your name, you will need to re-register with your information correctly. You can check at MPT 4U or Self-Care webpage at https://care.mpt.com.mm/ and MPT Own shop.
20. If Sim registration haven’t done within deadline, 30 th April, what will happen?
After April 30th 2020, SIM cards which are not properly registered using a legal name and proper identification such as NRC Number for Myanmar Citizens or Passport for Foreigners, as well as for customers who have more than 2 SIM cards registered under the same identity, these SIM cards will be moved to “One-Way Block Stage” where outgoing calls, SMS, Data and all chargeable services are blocked except to contact 106 Call Center.
21. Even after One Way blocked, can we register our SIM cards?
Even after a SIM card has entered the “One Way Block Stage”, customers still have a chance to re-activate it by updating the SIM registration with accurate information using MPT4U App (or) MPT’s customer selfcare website (care.mpt.com.mm) (or) call USSD *601# before 30th June 2020. However, if a SIM card is not properly updated during these 2 months (May and June) , it will be terminated. (Data Channel required for online sim registration)
22. After One Way blocked, If SIM card updating haven’t done yet, what will continue happen?
23. How can we know my NRC ID had been used by others?
24. : If someone registered sim cards with my NRC ID , how will you manage more than two Sim cards with the same NRC ID ? (Or) More than two Sim cards won’t be allowed to register ?
As per the announcement from Posts & Telecommunications Department, only two (2) SIM cards for each operator registered under the same identity (NRC) can be registered. Customers can visit and get support at the nearest MPT Own shop & office with the help of MPT’s staff. (need to bring your NRC original)
Sim Activation
1. What steps need to make for activation?
2. If First Recharge top-up amount is below 20,001 Ks, what will happen?
Getting Started
1. How much does it cost for new MPT SIM Card?
2. What is First Recharge – New SIM Activation?
You need to make first recharge at least 20,001 Ks for SIM activation. If you make first recharge 21,000 Ks and above top-up amounts, you can get 1,000 Ks bonus balance.
Top-up Amount [MMK] | First time SIM Activation fees [MMK] | Main Balance (MMK) | Main Balance Validity (days) | Bonus Balance (MMK) | Bonus Validity (days) | Remark |
---|---|---|---|---|---|---|
20,001 – 20,999 | 20,000 | 1-999 | 365 | 0 | - | Bonus Balance (Ks) can be used for Voice Anynet PAYG SMS Anynet PAYG Data PAYG |
21,000 - above | 20,000 | 1,000 - above | 365 | 1000 | 60 |
3. Who can receive First Recharge Bonus?
4. Is there First Recharge Bonus?
5. How can I use bonus balance?
6. What steps need to make for activation?
7. What is the validity of bonus balance?
8. If First Recharge top-up amount is below 20,001 Ks, what will happen?
Shal Pyaw
1. What is Shal Pyaw Plan?
2. How can I subscribe to Shal Pyaw Plan?
4. Can I purchase Data Packages on “Shal Pyaw” Plan?
5. I don’t want to be charged higher data rate. What can I do?
6. Can I enjoy other value added services on “Shal Pyaw” Plan?
7. I have Data Package Quota in my current plan. If I switch to “Shal Pyaw” Plan, what will happen?
9. Is there any restriction to switch to “Shal Pyaw” Plan?
10. I am a Base Tariff user. Can I subscribe to “Shal Pyaw” Plan?
11. I am a Base Tariff user. Can I purchase Data Packages?
12. I am a CDMA user. Can I subscribe to “Shal Pyaw” Plan?
13. I activate new SIM card, which plan will be with me?
14. I cannot switch to “Shal Pyaw” Plan. Why?
Since subscription is allowed maximum 1 time per one calendar day. If you have switched plan one time in one calendar day, you cannot switch again on that day. Please try again next day.
If your SIM is inactive (One-way block/Two-way block), you cannot switch the plan. Please recharge your balance first and try again.
15. How can I check my Plan/Tariff?
16. I am on “Shwe Pyaw” Plan. When I made a call to MPT number for 5 seconds, 20 seconds was charged. Why?
Swe Thahar
“Effective 6 January 2022, 15% Commercial Tax will apply on internet data, according to the amendment of the Union Tax Law 2021-22 declared by the State Administration Council.
The 5% commercial tax for Voice and SMS will not be changed and will continue to apply.”
1. What are the rates for Swe Thahar Plan?
2. How can I switch to other price plan?
– Users can switch to any price plan once in one calendar day.
– Subscribing is free of charge ALWAYS.
– Below is the detail subscription channels.
Plan Name | Cost | To Subscribe | |
Prepaid | Postpaid | ||
Shwe Zagar | free | Dial *234*4# | Dial *235*4# |
Shal Pyaw | free | Dial *234*3# | Dial *235*3# |
Swe Thahar | free | Dial *234*2# | Dial *235*2# |
3. I already have a Data Packages & Voice Packages while I am on Swe Thahar plan. What will happen if I switch to other plan?
4. How can I check with Price Plan which I am using currently?
Shwe Zagar
“Effective 6 January 2022, 15% Commercial Tax will apply on internet data, according to the amendment of the Union Tax Law 2021-22 declared by the State Administration Council.
The 5% commercial tax for Voice and SMS will not be changed and will continue to apply.”
1. What is “Shwe Zagar” Plan?
2. Who can subscribe to “Shwe Zagar” Plan?
3. How can I subscribe to “Shwe Zagar” Plan?
4. How can I cancel “Shwe Zagar” Plan?
As MPT offers different plan, customer can choose and switch to their preferred one freely.
To switch to – Swe Thahar Plan => Dial *234*2#
To switch to – Shal Pyaw Plan => Dial *234*3#
To switch to – Shwe Zagar Plan => Dial *234*4#
Subscription (or) Switching is allowed maximum 1 time per one calendar day. If you have switched plan one time in one calendar day, you cannot switch again on that day. Please try again next day.
5. I am on “Shwe Zagar” Plan. When I made a call to MPT number for 5 seconds, 20 seconds was charged. Why?
6. Can I purchase Internet Packages on “Shwe Zagar” Plan?
7. I have Data Package Quota in my current plan. If I switch to “Shwe Zagar” Plan, what will happen?
9. Is there any restriction to switch to “Shwe Zagar” Plan?
10. I am a CDMA user. Can I subscribe to “Shwe Zagar” Plan?
11. I activate new SIM card, which plan will be with me?
12. I cannot switch to “Shwe Zagar” Plan. Why?
Since subscription is allowed maximum 1 time per one calendar day. If you have switched plan one time in one calendar day, you cannot switch again on that day. Please try again next day.
If your SIM is inactive (One-way block/Two-way block), you cannot switch the plan. Please recharge your balance first and try again.
13. How can I check my Plan/Tariff?
International Roaming Services
1. What is the promotional tariff ?
Countries | Tariff Price |
Thailand/Malaysia/Singapore/
China/Hong Kong/Taiwan/Macau/Vietnam/ Cambodia/Laos/Indonesia/Brunei |
15 Ks/MB
Roaming rate cutter at 900 Ks offering 9 Ks/MB for a week |
Japan/S.Korea/Srilanka/India/USA/Australia | 50 Ks/MB |
United Kingdom/Sweden/Russia/Norway/
Netherland/Italy/Hungary/Germany/France/ Finland/Denmark |
50 Ks/MB |
All are inclusive of Tax.
2. What are the standard tariff for data roaming (without promotion) ?
3 . Is there any activation or subscription required ?
4 . Is this offer valid for Postpaid or Prepaid ?
5. Which services prices have changed during the promotion ?
7. Is this promotional tariff valid for all destination ?
8.What is the 9Ks/MB promotion (Rate Cutter)?
9 Is it required to subscribe for 9Ks/MB promotion?
10.Is this offer valid for Postpaid or Prepaid ?
11. How can i buy 9Ks/MB promotion package ?
12 .I purchased Roaming rate cutter pack with 7 days validity and I want to purchase roaming pack with 7 days validity before expiring previous roaming rate cutter pack with 7 days validity. How will it happen?
13.Do the rate cutter pack allowed to multi-subscription ?
14.Is the above mentioned tariff applicable only for Data services ?
15.How will i know, that the package is successfully subscribed ?
16. Do i need to subscribe to package before i travel oversees to these destinations ?
17.If i don’t want to subscribe to this 9Ks/MB package, do you have any other promotion to these destinations?
If you don’t subscribe to this package, you can still enjoy our promotional paygo tariff of 15Ks/MB to Thailand, Malaysia, Singapore, China, Hong Kong, Macau, Taiwan, Vietnam, Cambodia,Laos, Indonesia,Brunei.
However, we recommend to subscribe to this special package to enjoy additional 40% discount (from 15Ks to 9Ks) while travelling in these destinations.
18 . What if the package is expired ?
19. Why i am not able to buy the package ?
20. I purchased Roaming Pack (10000 Ks/800 MB with 7 days validity) and I want to purchase roaming rate cutter pack with 7 days validity before expiring previous roaming pack. How will it happen?
21 .How will i know that my subscription is expired ?
22 .What is the pulse for data usage during roaming ?
23. Can I use loan balance on international roaming to make calls, send SMS or use internet data?
International Direct Dialing
1. What is “All in one IDD Promo pack”?
All in one IDD Promo Pack allows you to make calls to Thai/Malaysia/China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada, at 50 Kyats/Minute with subscription fee of 499 Ks.
Product Name | Price | Specifications | Usage Types | SMS | Validity | Subscription |
---|---|---|---|---|---|---|
All in One IDD Promo Pack | 499Ks (Incl tax) | 50Ks/Min | Call to Thai/Malaysia/China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada | Thai and Malaysia 15Ks/SMS |
30 Days | *2050# |
Other Countries 150Ks/SMS |
3. Who are eligible for All in one IDD promo Pack?
4. How much does one SMS cost?
5. Who are eligible for All in one IDD promo Pack?
9. Can I use loan balance to make international calls and send SMS to international numbers?
Upgrade 3G SIM to 4G SIM
2.What is the LTE+ network? And does 4G card charge more than 2G/3G card?
3.How can you know your SIM is 2G/3G or 4G?
4.How to change 4G SIM card?
5.Where are MPT shops to change 4G sim card?
Check the nearest shops list here. https://tinyurl.com/y2x9k7jw
6.What we need to bring when we go to MPT shops for 4G card changing?
7.How long it will take for changing 4G card at MPT shops?
9.Is our original phone number will be changed?
Change from Postpaid to Prepaid
1. What is change from Postpaid to Prepaid Service?
2.Where/How can we apply to change from Postpaid to Prepaid?
Starting from 1st Nov 2019,
- The Mobile customers who are in YGN city to visit and apply the change request at the 40th Street Commercial office, Sule TRA, Ahlone TRA and Insein TRA.
- The Mobile customers who are in region to visit and apply the change request at the nearest regional Commercial offices.
- The PSTN customers who are in YGN city to visit and apply the change request at the 40th Street Commercial office.
3. Where is the commercial office and TRA office address in YGN City?
40th Street Commercial Office, Kyauktada Tsp, YGN. Contact numbers are 01252322, 01254254.
Sule TRA: No.465/469, Corner of Bozunpat St & Maharbandoola Rd, Pabedan Township
Ahlone TRA: No.189, Under Kyimyindine Road x Forest Road, Ahlone Township
Insein TRA: No.2, Hlaing Myint Road, East of Ywama, Inn Sein Township
4.When can we apply to change from Postpaid to Prepaid?
5.What documents is needed for changing Postpaid to Prepaid?
6.Do we need to pay any charges?
Prerequisite payments from customers before migration Postpaid to Prepaid
- All Outstanding invoices
- Advance payment to cover upcoming invoices
- Totally 3 times of previous month’s bill; if customer apply & make all payments between 1st to 6th of the month
- Totally 2 times of previous month’s bill; if customer apply & make all payments between 7th to the end of the month
7.How long will take to change from Postpaid to Prepaid?
8.What is the process if we have remaining balance in Postpaid account after settle the invoice amount in the next month?
After Postpaid to Prepaid changing complete, MPT will manage customers’ Prepaid balance i.e. we will deduct Prepaid’s balance in case the paid advance payment cannot cover the pending bill. In case there is remaning amount from the advance payment after the pending invoice settled, we wiill transfer the remaining amount into Prepaid balance for that customer.
MPT U-Life
1. What is MPT U-Life?
2. What are the values of using MPT U-Life digital insurance service?
4. How many products can we get?
5. What will be the different of these two products?
ZIWAKA Health insurance is to cover for hospitalization related with diseases (Including COVID-19) and accident, THET TAW SAUNT Personal Accident Insurance is to cover only for accidents matters such that hospitalization related with accidents and unable to work due to accident. For more details you can inquired with
related insurance company hotlines ZIWAKA Health Insurance (09400083003 and 09400083004) and THET TAW SAUNT Personal Accident Insurance (09 777 100 555), in every Monday to Friday (9:00 AM to 5:00 PM).
6. If we buy this product through with MPT U-Life Service, what kind of benefits can we get as MPT users?
7. What is the basic price on each insurance?
8. How can I see the product detail?
9. One person can buy for both ZIWAKA and THET TAW SAUNT insurance products?
10. How can I buy the product?
11. How can we pay?
12. How can we claim for benefits?
Customer can proceed online claim for each insurance product, for more details of claim processes and procedure you can inquired with related insurance company hotlines ZIWAKA Health Insurance (09400083003 and 09400083004) and THET TAW SAUNT Personal Accident Insurance (09 777 100 555), in every Monday to Friday (9:00 AM to 5:00 PM)
Sim Validity
1. Does MPT SIM have an expiration date?
- MPT SIMs have an expiration date. SIM card must be registered after purchasing. After registration, Customers have to make the first call/SMS/ USSD or by topping-up to activate the SIM card within 180 days.
- Customers have to top-up within 60 days to continue using their SIM.
If a top-up is not made within 60 days, the SIM card will move to “One-Way Block Stage”, where customers can only receive incoming calls. All outgoing calls, SMS, Data and all Chargeable Services will not be available.
Customers can top-up within 30 days to re-activate it.
If a top-up is not made within 30 days, the SIM card will be moved to “Two-Way Block Stage”, where both incoming and outgoing calls, SMS, Data and all chargeable services will not be available.
- Customers can top-up within 60 days to re-activate it. However, if customer do not make any top-up within 60 days, the SIM card will be fully decommissioned and moved to “Cooling Stage”. Customer have to visit to MPT Own Shop within 60 days to apply for reactivation.
• After exceeding of 60 days, the SIM card will be moved to “Recycle Stage” which will be reallocated to a new customer and the phone number will be disassociated from the SIM card and it will be reassigned to a new customer.
2. How to increase my SIM validity when it is low?
3. I am Postpaid customer; does my SIM also have a validity?
5. What will happen if I do not Top-up for 365 days?
After 365 days , SIM will be blocked and will remain blocked if you do not top-up.
In First 30 Days, SIM will be “One-Way Block Stage”, where customers can only receive incoming calls. All outgoing calls, SMS, Data and all Chargeable Services will not be available.
In next 60 Days, SIM will be moved to “Two-Way Block Stage”, where both incoming and outgoing calls, SMS, Data and all chargeable services will not be available.