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Frequently Asked Questions

Sim Registration and Activation

Sim Registration and Activation

1. What is SIM Registration?

SIM card registration is a required process during the purchase of SIM cards from telecommunications operators.

2. When do you we need to do SIM Registration?

This is a requirement from the government (PTD: Post & Telecommunications Department) and MPT will comply with the instruction from the government. Customers are required to register their SIM Cards with their Name after purchase the SIM.

3. Why must we register our Numbers?

According to a government instruction, all SIM cards are required to be registered.

4. What Information and documentation do I need to make registration?

Customer’s Name, and original and copy of national registration card (passport for foreigners) which was issued by Myanmar Nationality Law.

5. Will my information be kept safe?

Yes, all of the information received by the operators is safe as there will be no other use except for the purpose of registration.

6. Do I need to register under contracted sale from MPT in the past?

If current user is the different from the name mentioned in the contract the holder of SIM is required to register.

7. Can I register Multiple cards?

As per the announcement from Post & Telecommunication Department, starting 1st April 2019, 2 MPT SIM per NRC  can be registered.

8. How can we check our registered SIM Cards with my name?

Customer can check dialing * 601 # and if customer’s SIM registration information is not correct, Customers can update the information at MPT 4U Application or care.mpt.com.mm or visit MPT Own Shop in their respective township to get help with SIM registration.

9. What will happen if have not registered the SIM?

MPT services cannot be used without registration.

10. How many MPT Own Shop, Branded Shop and POS?

106 MPT Own Shop, 158 MPT Branded Shop and nearly 100,000 POS nationwide.

11. Will customers be charged for data connection used to download MPT4U Application?

It’s free for downloading MPT 4U Application by dialing *4040#. Downloading MPT 4U Application at Apple store / Google Play store would be charged.

12. Can customer check by calling 106? Will 106 disclose registered customers’ particulars?

Customer can check if the SIM was registered correctly or not by calling 106. . In case operator of 106 will ask customer to tell information such as name and/or NRC ID to verify.

13. Can customer amend the registered particulars through 106?

Customers can not amend the registered information through via 106.

14. Where customer can amend the SIM Registration?

Customers can visit to MPT own shop in your township to get support regarding SIM registration and also visit MPT’s customer self-care website (care.mpt.com.mm) or MPT4U for update information.

15. What is USSD for SIM Registration?

USSD is the fastest way to check SIM Registration information for MPT Customers.

16. How is it work?

Customer can check * 601 # for SIM Registration. The function is currently available. Customer will receive a confirmation message (SMS) first and then receive an SMS again immediately. In the message, you will be able to check whether their MPT SIMs have been registered with their NRC (National ID) and if the information does not match, you can access the information through SMS link.

17. How we can know SIM Registration is finish or not?

Calling to *601# will then show whether the SIM card is registered on the user’s phone’s screen. If you are not yet registered with your name, you will need to re-register with your information correctly. You can check at MPT 4U or Self-Care webpage at https://care.mpt.com.mm/ and MPT Own shop.

18. Is there a cost?

There are no charges.

19. Who can use it?

All MPT Customer can dial *601#, except those customers using CDMA.

20. If Sim registration haven’t done within deadline, 30 th April, what will happen?

After April 30th 2020, SIM cards which are not properly registered using a legal name and proper identification such as NRC Number for Myanmar Citizens or Passport for Foreigners, as well as for customers who have more than 2 SIM cards registered under the same identity, these SIM cards will be moved to “One-Way Block Stage” where outgoing calls, SMS, Data and all chargeable services are blocked except to contact 106 Call Center.

21. Even after One Way blocked, can we register our SIM cards?

Even after a SIM card has entered the “One Way Block Stage”, customers still have a chance to re-activate it by updating the SIM registration with accurate information using MPT4U App (or) MPT’s customer selfcare website (care.mpt.com.mm) (or) call USSD *601#  before 30th June 2020. However, if a SIM card is not properly updated during these 2 months (May and June) , it will be terminated. (Data Channel required for online sim registration)

22. After One Way blocked, If SIM card updating haven’t done yet, what will continue happen?

If you haven’t registered your sim card properly after One Way Blocked, it will be terminated by the end of June, 2020.

23. How can we know my NRC ID had been used by others?

Customers can visit and get support at the nearest MPT Own shop & office with the help of MPT’s staff. (need to bring your NRC original)

24. : If someone registered sim cards with my NRC ID , how will you manage more than two Sim cards with the same NRC ID ? (Or) More than two Sim cards won’t be allowed to register ?

As per the announcement from Posts & Telecommunications Department, only two (2) SIM cards for each operator registered under the same identity (NRC) can be registered. Customers can visit and get support at the nearest MPT Own shop & office with the help of MPT’s staff. (need to bring your NRC original)

Sim Activation

1. What steps need to make for activation?

Making First Recharge 20,001 Ks is only one step to make SIM activation.

2. If First Recharge top-up amount is below 20,001 Ks, what will happen?

Below 20,001 Ks top-up will be unsuccessful. Unsuccessful notification will be received.

Getting Started

Getting Started

1. How much does it cost for new MPT SIM Card?

You can buy a new MPT SIM Card with 1,500 Kyats at MPT own shops.

2. What is First Recharge – New SIM Activation?

You need to make first recharge at least 20,001 Ks for SIM activation. If you make first recharge 21,000 Ks and above top-up amounts, you can get 1,000 Ks bonus balance.

Top-up Amount [MMK] First time SIM Activation fees [MMK] Main Balance (MMK) Main Balance Validity (days) Bonus Balance (MMK) Bonus Validity (days) Remark
20,001 – 20,999 20,000 1-999 365 0 - Bonus Balance (Ks) can be used for Voice Anynet PAYG SMS Anynet PAYG Data PAYG
21,000 - above 20,000 1,000 - above 365 1000 60

3. Who can receive First Recharge Bonus?

Every MPT GSM/WCDMA (Prepaid) users who make first recharge 21,000 Ks and above top-up amounts will receive First Recharge Bonus.

4. Is there First Recharge Bonus?

Yes, there is 1,000 Ks First Recharge Bonus with 60 days validity for 21,000 Ks and above top-up amount.

5. How can I use bonus balance?

Bonus balance can be used for Anynet Voice and SMS PAYG and Data PAYG.

6. What steps need to make for activation?

Making First Recharge 20,001 Ks is only one step to make SIM activation.

7. What is the validity of bonus balance?

Validity of bonus balance is 60 days from the date of First Recharge.

8. If First Recharge top-up amount is below 20,001 Ks, what will happen?

Below 20,001 Ks top-up will be unsuccessful. Unsuccessful notification will be received.

Shal Pyaw

Shal Pyaw

“Effective 6 January 2022, 15% Commercial Tax will apply on internet data, according to the amendment of the Union Tax Law 2021-22 declared by the State Administration Council.
The 5% commercial tax for Voice and SMS will not be changed and will continue to apply.”

1. What is Shal Pyaw Plan?

MPT users can talk with beloved ones with “Shal Pyaw” 20Ks/Min in Myanmar.
– Voice call to MPT numbers: 20 Ks/Min
– Voice call to other numbers: 26 Ks/Min
– Data (Internet): 10 Ks/MB
– SMS: 15 Ks/SMS

2. How can I subscribe to Shal Pyaw Plan?

Dial *234*3# to subscribe. Subscription to “Shal Pyaw” Plan is completely free.

3. Who can subscribe to “Shal Pyaw” Plan?

Active MPT GSM/WCDMA users can subscribe to “Shal Pyaw”.

4. Can I purchase Data Packages on “Shal Pyaw” Plan?

Yes, MPT Data Packages are available on “Shal Pyaw” Plan also.

5. I don’t want to be charged higher data rate. What can I do?

MPT offers variety of Data packages – you can enjoy data service with affordable rates.

6. Can I enjoy other value added services on “Shal Pyaw” Plan?

Yes. Current Value Added Services (Balance Transfer, Yuu Htar, CRBT, etc) remain the same on “Shal Pyaw” Plan.

7. I have Data Package Quota in my current plan. If I switch to “Shal Pyaw” Plan, what will happen?

You can carry over your Data Package Quota to “Shal Pyaw”. Moving to “Shal Pyaw” will not affect on your data packages.

8. I am Postpaid user, can I subscribe to “Shal Pyaw” Plan?

Yes. Please dial *235*3# to subscribe.

9. Is there any restriction to switch to “Shal Pyaw” Plan?

All active MPT GSM/WCDMA user can switch to “Shal Pyaw” Plan. But subscription is allowed maximum 1 time per one calendar day.

10. I am a Base Tariff user. Can I subscribe to “Shal Pyaw” Plan?

Yes. Just dial *234*3# to subscribe to “Shal Pyaw” Plan.

11. I am a Base Tariff user. Can I purchase Data Packages?

Base tariff users cannot purchase Data Packages. Please switch to Swe Thahar or Shal Pyaw Plan or Shwe Zagar first and purchase Data Packages.

12. I am a CDMA user. Can I subscribe to “Shal Pyaw” Plan?

No. CDMA users cannot subscribe to “Shal Pyaw” Plan.

13. I activate new SIM card, which plan will be with me?

“Swe Thahar” Plan is the default plan for new SIMs. But you can easily switch to “Shal Pyaw” by dialing *234*3#.

14. I cannot switch to “Shal Pyaw” Plan. Why?

Since subscription is allowed maximum 1 time per one calendar day. If you have switched plan one time in one calendar day, you cannot switch again on that day. Please try again next day.
If your SIM is inactive (One-way block/Two-way block), you cannot switch the plan. Please recharge your balance first and try again.

15. How can I check my Plan/Tariff?

You can dial *224# or access through MPT4U app to check your current plan or send BAL to 1331.

16. I am on “Shwe Pyaw” Plan. When I made a call to MPT number for 5 seconds, 20 seconds was charged. Why?

Starting from 31st Oct 2022, all local calls except for Base Tariff will be charged at every 20 seconds.

Swe Thahar

Swe Thahar

“Effective 6 January 2022, 15% Commercial Tax will apply on internet data, according to the amendment of the Union Tax Law 2021-22 declared by the State Administration Council.
The 5% commercial tax for Voice and SMS will not be changed and will continue to apply.”

1. What are the rates for Swe Thahar Plan?

All customers who newly activate their MPT GSM/WCDMA SIM card will automatically be subscribed to the Swe Thahar plan @ rates of:
Voice call to MPT numbers: 27 Ks/Min
Voice call to other numbers: 28 Ks/Min
Data (Internet): 9 Ks/MB
SMS: 13 Ks/SMS

2. How can I switch to other price plan?

– Users can switch to any price plan once in one calendar day.
– Subscribing is free of charge ALWAYS.
– Below is the detail subscription channels.

Plan Name Cost To Subscribe
Prepaid Postpaid
Shwe Zagar free Dial *234*4# Dial *235*4#
Shal Pyaw free Dial *234*3# Dial *235*3#
Swe Thahar free Dial *234*2# Dial *235*2#

3. I already have a Data Packages & Voice Packages while I am on Swe Thahar plan. What will happen if I switch to other plan?

Switching to other plan will not effect on your Data packages & Voice packages. When you switch the plans you can keep all your current packs and you can continue to use them.

4. How can I check with Price Plan which I am using currently?

You can dial *224# or access through MPT4U app to check your current plan or send BAL to 1331.

Shwe Zagar

Shwe Zagar

“Effective 6 January 2022, 15% Commercial Tax will apply on internet data, according to the amendment of the Union Tax Law 2021-22 declared by the State Administration Council.
The 5% commercial tax for Voice and SMS will not be changed and will continue to apply.”

1. What is “Shwe Zagar” Plan?

MPT offers affordable Call Rate Plan “Shwe Zagar”.
Voice call to MPT numbers: 15 Ks/Min
Voice call to other numbers: 28 Ks/Min
Data (Internet): 10 Ks/MB
SMS: 13 Ks/SMS

2. Who can subscribe to “Shwe Zagar” Plan?

Active MPT GSM/WCDMA users can subscribe to “Shwe Zagar” Plan.

3. How can I subscribe to “Shwe Zagar” Plan?

Dial *234*4# to subscribe. Subscription to “Shwe Zagar” Plan is completely free.

4. How can I cancel “Shwe Zagar” Plan?

As MPT offers different plan, customer can choose and switch to their preferred one freely.
To switch to – Swe Thahar Plan => Dial *234*2#
To switch to – Shal Pyaw Plan => Dial *234*3#
To switch to – Shwe Zagar Plan => Dial *234*4#
Subscription (or) Switching is allowed maximum 1 time per one calendar day. If you have switched plan one time in one calendar day, you cannot switch again on that day. Please try again next day.

5. I am on “Shwe Zagar” Plan. When I made a call to MPT number for 5 seconds, 20 seconds was charged. Why?

Starting from 31st Oct 2022, all local calls except for Base Tariff will be charged at every 20 seconds.

6. Can I purchase Internet Packages on “Shwe Zagar” Plan?

Yes. MPT Data Packages are available on “Shwe Zagar” Plan also.

7. I have Data Package Quota in my current plan. If I switch to “Shwe Zagar” Plan, what will happen?

You can carry over your Data Package Quota to “Shwe Zagar”. Moving to “Shwe Zagar” will not affect on your data packages.

8. I am Postpaid user, can I subscribe to “Shwe Zagar” Plan?

Please dial *235*4# to subscribe.

9. Is there any restriction to switch to “Shwe Zagar” Plan?

All active MPT GSM/WCDMA user can switch to “Shwe Zagar” Plan.
But subscription is allowed maximum 1 time per one calendar day.

10. I am a CDMA user. Can I subscribe to “Shwe Zagar” Plan?

CDMA users cannot subscribe to “Shwe Zagar” Plan.

11. I activate new SIM card, which plan will be with me?

“Swe Thahar” Plan is the default plan for new SIMs. But you can easily switch to “Shwe Zagar” by dialing *234*4#.

12. I cannot switch to “Shwe Zagar” Plan. Why?

Since subscription is allowed maximum 1 time per one calendar day. If you have switched plan one time in one calendar day, you cannot switch again on that day. Please try again next day.
If your SIM is inactive (One-way block/Two-way block), you cannot switch the plan. Please recharge your balance first and try again.

13. How can I check my Plan/Tariff?

You can dial *224# or access through MPT4U app to check your current plan or send BAL to 1331.

International Roaming Services

International Roaming Services

1. What is the promotional tariff ?

Countries Tariff Price
Thailand/Malaysia/Singapore/

China/Hong Kong/Taiwan/Macau/Vietnam/

Cambodia/Laos/Indonesia/Brunei

 15 Ks/MB

Roaming rate cutter at 900 Ks offering 9 Ks/MB for a week
Japan/S.Korea/Srilanka/India/USA/Australia 50 Ks/MB
United Kingdom/Sweden/Russia/Norway/

Netherland/Italy/Hungary/Germany/France/

Finland/Denmark

 50 Ks/MB

All are inclusive of Tax.

2. What are the standard tariff for data roaming (without promotion) ?

The standard tariffs depend on the destination.

In promotion period, you can purchase more cheaper tariff than the standard tariff.

3 . Is there any activation or subscription required ?

The subscription requirement are as below table.

Promotion Subscription Validity
9 Ks/MB Promotion

(rate cutter)

 7 days
Package Promotion (10000 Ks) 7 days
Paygo Promotion × –

4 . Is this offer valid for Postpaid or Prepaid ?

The promotion is valid for both prepaid & postpaid users, however, for Postpaid users need to make the deposit payment to activate the roaming services. Payments can be made to account managers (B2B/Corporate) or MPT Brand Store (Individual/Retail).

5. Which services prices have changed during the promotion ?

Pricing changes is only for the Data Paygo services. Other services (voice and sms), prices remains unchanged.

6. When is the Promotion valid from ?

Promotion is valid from 27 November 2019 till further notice.

7. Is this promotional tariff valid for all destination ?

No, Promotional tariff is valid only for the mentioned destinations.

8.What is the 9Ks/MB promotion (Rate Cutter)?

It is a roaming pack, as below for users to be able to use international roaming while travelling to below destinations

 

Price 900 Ks
Tariff 9Ks/MB
Validity 7 Days
Activation *9007#
Countries Thailand, Malaysia, Singapore, China, Hong Kong, Macau, Taiwan, Vietnam, Cambodia, Laos, Indonesia, Brunei

9 Is it required to subscribe for 9Ks/MB promotion?

Yes, it is required to subscribe. Subscription Fees is 900 Ks for a week (inclusive of tax).

10.Is this offer valid for Postpaid or Prepaid ?

This promotion (9Ks/MB promotion) is valid for both prepaid & postpaid users, however, for Postpaid users need to make the deposit payment to activate the roaming services. Payments can be made to account managers (B2B/Corporate) or MPT Own Shops / MPT TRA Offices (Individual/Retail).

11. How can i buy 9Ks/MB promotion package ?

You can buy this package from following channels.

  • SMS “NINE“ to 1332
  • Dial *9007#
  • Dial *106*2*5*2#
  • From MPT4U > Package Purchase >Others > Roaming & IDD
  • You visit the nearest retailer, and ask him to purchase the package for you, through DMS.

12 .I purchased Roaming rate cutter pack with 7 days validity and I want to purchase roaming pack with 7 days validity before expiring previous roaming rate cutter pack with 7 days validity. How will it happen?

You cannot buy roaming pack with 7 days validity before expiring previous roaming rate cutter pack. You need to wait until previous roaming rate cutter pack expires.

13.Do the rate cutter pack allowed to multi-subscription ?

No, the rate cutter pack does not allowed to multi-subscription.

14.Is the above mentioned tariff applicable only for Data services ?

 Yes, This tariff is applicable only for Data Services, and Voice/SMS services would be charged at standard tariff

15.How will i know, that the package is successfully subscribed ?

When the subscription is successful, you would recieve the confirmation notification through SMS.

16. Do i need to subscribe to package before i travel oversees to these destinations ?

You can purchase this package in Myanmar or from overseas (in these countries).

17.If i don’t want to subscribe to this 9Ks/MB package, do you have any other promotion to these destinations?

If you don’t subscribe to this package, you can still enjoy our promotional paygo tariff of 15Ks/MB to Thailand, Malaysia, Singapore, China, Hong Kong, Macau, Taiwan, Vietnam, Cambodia,Laos, Indonesia,Brunei.

However, we recommend to subscribe to this special package to enjoy additional 40% discount (from 15Ks to 9Ks) while travelling in these destinations.

18 . What if the package is expired ?

When the package is expired, you would be informed through the notification. If you don’t wish to renew your package, you will be charged at promotional paygo rate of 15Ks/MB.

19. Why i am not able to buy the package ?

There can be below reasons, and the resolution

  1. Not enough balance, please topup and try again
  2. Base tariff customer, pls change your tariff plan by dialing, *234*4# (shwe zagar), *234*3# (shal pyaw) or *234*2# (Swe thahar).
  3. Already active roaming data pack

20. I purchased Roaming Pack (10000 Ks/800 MB with 7 days validity) and I want to purchase roaming rate cutter pack with 7 days validity before expiring previous roaming pack. How will it happen?

You cannot buy roaming rate cutter pack before expiring previous roaming pack. You need to wait until previous roaming pack expires.

21 .How will i know that my subscription is expired ?

You would recieve the notification through SMS.

22 .What is the pulse for data usage during roaming ?

The pulse for data usage, while roaming is 50KB.

23. Can I use loan balance on international roaming to make calls, send SMS or use internet data?

No, loan balance cannot be used on international roaming calls, SMS and data.

International Direct Dialing

International Direct Dialing

1. What is “All in one IDD Promo pack”?

All in one IDD Promo Pack allows you to make calls to Thai/Malaysia/China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada, at 50 Kyats/Minute with subscription fee of 499 Ks.

 Product Name  Price  Specifications Usage Types SMS  Validity  Subscription
 All in One IDD Promo Pack  499Ks (Incl tax)  50Ks/Min  Call to Thai/Malaysia/China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada  Thai and Malaysia
15Ks/SMS		  30 Days  *2050#
 Other Countries
150Ks/SMS

2. How do I subscribe?

You can dial *2050# (or) subscribe from MPT4U or from *106#.

3. Who are eligible for All in one IDD promo Pack?

All prepaid and postpaid GSM/WCDMA users are eligible but CDMA users are not.

4. How much does one SMS cost?

SMS will be 15 kyats for Thai and Malaysia and 150 Kyats for China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada.

5. Who are eligible for All in one IDD promo Pack?

All prepaid and postpaid GSM/WCDMA users are eligible but CDMA users are not.

6. What is the validity of the pack?

Pack’s validity is 30 days.

7. Can I buy more than one IDD pack during 30 days?

You can buy only one pack during 30 days.

8. What is the promotion period?

Starting from 28th May 2018 until further notice.

9. Can I use loan balance to make international calls and send SMS to international numbers?

No, loan balance cannot be used to make calls or send SMS to international numbers.

Upgrade 3G SIM to 4G SIM

Upgrade 3G SIM to 4G SIM

1.Why you need to change 4G sim card?

You can start to enjoy LTE+ network

2.What is the LTE+ network? And does 4G card charge more than 2G/3G card?

Enjoy smooth and worry free online experience on superfast MPT LTE+ Network. You can experience better web access, uninterrupted HD video streaming, video calling, online gaming, downloading and picture uploading. Much faster speed than 3G with no additional charges.

3.How can you know your SIM is 2G/3G or 4G?

Dial *106*5# and SMS will come to you. If your SIM is 2G/3G only, change 4G.

4.How to change 4G SIM card?

Go to nearest MPT shops. This is FOC not changing your original phone number.

5.Where are MPT shops to change 4G sim card?

Check the nearest shops list here. https://tinyurl.com/y2x9k7jw

6.What we need to bring when we go to MPT shops for 4G card changing?

Bring (1). Your sim card (2). Your NRC card, original/ copy.

7.How long it will take for changing 4G card at MPT shops?

It can be finished at once within a day. But based on your selected shops crowded situation, it can vary for taking time.

8.Do we need to pay any charges for this?

This service is FOC.

9.Is our original phone number will be changed?

You can change 4G sim card without changing your original phone number.

10. How to enjoy MPT LTE network?

Use MPT Data Package and check more (https://tinyurl.com/ycvyqg73)

Change from Postpaid to Prepaid

Change from Postpaid to Prepaid

1. What is change from Postpaid to Prepaid Service?

It is the payment method change from Postpaid (issue invoice after usage month) to Prepaid (Top up).

2.Where/How can we apply to change from Postpaid to Prepaid?

Starting from 1st Nov 2019,

  • The Mobile customers who are in YGN city to visit and apply the change request at the 40th Street Commercial office, Sule TRA, Ahlone TRA and Insein TRA.
  • The Mobile customers who are in region to visit and apply the change request at the nearest regional Commercial offices.
  • The PSTN customers who are in YGN city to visit and apply the change request at the 40th Street Commercial office.

3. Where is the commercial office and TRA office address in YGN City?

40th Street Commercial Office, Kyauktada Tsp, YGN. Contact numbers are 01252322, 01254254.

Sule TRA: No.465/469, Corner of Bozunpat St & Maharbandoola Rd, Pabedan Township

Ahlone TRA: No.189, Under Kyimyindine Road x Forest Road, Ahlone Township

Insein TRA: No.2, Hlaing Myint Road, East of Ywama, Inn Sein Township

4.When can we apply to change from Postpaid to Prepaid?

Monday to Friday (except Public Holidays)

Office Hour: 9:30 AM to 2:00 PM

5.What documents is needed for changing Postpaid to Prepaid?

Attachment 1: NRC card copy

Attachment 2: Owner book/Agreement original

Attachment 3: Power of Attorney, NRC card of original owner

(if the person applies on behalf of real one.)

6.Do we need to pay any charges?

Prerequisite payments from customers before migration Postpaid to Prepaid

  1. All Outstanding invoices
  2. Advance payment to cover upcoming invoices
    • Totally 3 times of previous month’s bill; if customer apply & make all payments between 1st to 6th of the month
    • Totally 2 times of previous month’s bill; if customer apply & make all payments between 7th to the end of the month

7.How long will take to change from Postpaid to Prepaid?

After completing the application and payment process, MPT will complete the request within one working day.

8.What is the process if we have remaining balance in Postpaid account after settle the invoice amount in the next month?

After Postpaid to Prepaid changing complete, MPT will manage customers’ Prepaid balance i.e. we will deduct Prepaid’s balance in case the paid advance payment cannot cover the pending bill. In case there is remaning amount from the advance payment after the pending invoice settled, we wiill transfer the remaining amount into Prepaid balance for that customer.

MPT U-Life

MPT U-Life

1. What is MPT U-Life?

MPT U-Life is digital insurance service exclusively designed for MPT SIM users which offers the ZIWAKA health insurance policy and Thet Taw Saunt personal accident insurance policy, customer can buy the products with MPT extra benefits.

2. What are the values of using MPT U-Life digital insurance service?

In current COVID-19 situation, customers can apply U-Life’s digital insurance products with Contactless online application, Cashless Payment, and Earn more MPT benefits on each promotion.

3. Who are eligible for this product?

All the MPT SIM Card users are eligible for this product.

4. How many products can we get?

There have two products,
1. ZIWAKA Health Insurance and
2. THET TAW SAUNT Personal Accident Insurance

5. What will be the different of these two products?

ZIWAKA Health insurance is to cover for hospitalization related with diseases (Including COVID-19) and accident, THET TAW SAUNT Personal Accident Insurance is to cover only for accidents matters such that hospitalization related with accidents and unable to work due to accident. For more details you can inquired with
related insurance company hotlines ZIWAKA Health Insurance (09400083003 and 09400083004) and THET TAW SAUNT Personal Accident Insurance (09 777 100 555), in every Monday to Friday (9:00 AM to 5:00 PM).

6. If we buy this product through with MPT U-Life Service, what kind of benefits can we get as MPT users?

By utilizing U-Life Service, the customer can get not only insurance coverages from product also can obtain attractive MPT benefits that we support in each promotion.

7. What is the basic price on each insurance?

You can start ZIWAKA Health Insurance from 5,600 MMK (Based on your age group), and THET TAW SAUNT Personal Accident Insurance from 1,250 MMK.

8. How can I see the product detail?

Please click “For More Information” to see details about product price, coverages, terms, and claim information.

9. One person can buy for both ZIWAKA and THET TAW SAUNT insurance products?

Yes, customer can buy both insurance products based on your coverage requirement.

10. How can I buy the product?

Through MPT platform customer can choose required product and click “Apply ZIWAKA” or “Apply THET TAW SAUNT” for each product purchase.

11. How can we pay?

Customer can choose two payment methods as MPT Pay and MPT mobile balance payment. Please be noted to maintain enough balance to buy the insurance certificate.

12. How can we claim for benefits?

Customer can proceed online claim for each insurance product, for more details of claim processes and procedure you can inquired with related insurance company hotlines ZIWAKA Health Insurance (09400083003 and 09400083004) and THET TAW SAUNT Personal Accident Insurance (09 777 100 555), in every Monday to Friday (9:00 AM to 5:00 PM)

Sim Validity

Sim Validity

1. Does MPT SIM have an expiration date?

  • MPT SIMs have an expiration date. SIM card must be registered after purchasing. After registration, Customers have to make the first call/SMS/ USSD or by topping-up to activate the SIM card within 180 days.
  • Customers have to top-up within 60 days to continue using their SIM.

If a top-up is not made within 60 days, the SIM card will move to “One-Way Block Stage”, where customers can only receive incoming calls. All outgoing calls, SMS, Data and all Chargeable Services will not be available.

Customers can top-up within 30 days to re-activate it.

If a top-up is not made within 30 days, the SIM card will be moved to “Two-Way Block Stage”, where both incoming and outgoing calls, SMS, Data and all chargeable services will not be available.

  • Customers can top-up within 60 days to re-activate it. However, if customer do not make any top-up within 60 days, the SIM card will be fully decommissioned and moved to “Cooling Stage”. Customer have to visit to MPT Own Shop within 60 days to apply for reactivation.

• After exceeding of 60 days, the SIM card will be moved to “Recycle Stage” which will be reallocated to a new customer and the phone number will be disassociated from the SIM card and it will be reassigned to a new customer.

2. How to increase my SIM validity when it is low?

You can Top-up and for every top-up your Balance Validity will be increased to 365 days as illustrated below

 

Top-Up amount Balance /SIM Validity
500Ks Increased to 365 days
1,000Ks Increased to 365 days
3,000Ks Increased to 365 days
5,000Ks Increased to 365 days
10,000Ks Increased to 365 days

3. I am Postpaid customer; does my SIM also have a validity?

Postpaid user SIMs do not have Validity and will remain active at all time.

4. How can I check my SIM validity?

Dial *124# OR Send SMS “BAL” to 1331.

5. What will happen if I do not Top-up for 365 days?

After 365 days , SIM will be blocked and will remain blocked if you do not top-up.

In First 30 Days, SIM will be “One-Way Block Stage”, where customers can only receive incoming calls. All outgoing calls, SMS, Data and all Chargeable Services will not be available.

In next 60 Days, SIM will be moved to “Two-Way Block Stage”, where both incoming and outgoing calls, SMS, Data and all chargeable services will not be available.

6. I cannot call other numbers but can receive calls (although I have balance). Why?

Please send SMS “BAL’ to 1331 (Free of charge) to check your SIM validity. If your SIM validity is 0, your SIM was blocked because you did not top-up for 1 year. Please top-up to reactivate your SIM.

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