Frequently Asked Questions
Data Carry Plus Auto-Renewal Packs
1. What are Autorenewal Data Carry Plus?
Data Carry Plus packages are special packages with 30 days validity would have carry-over function along with up to 1000GB lucky data rewards. You will get Hti Pauk chance for every time Auto Renew pack purchase and can win lucky big prizes by playing Hti Pauk Game. If you subscribe to purchase Autorenewal Data Carry Plus packs, the packages would under-go auto renewal when the volume of Data-carry packs would be below 50 MB or 30 days pack validity expiry. You will get Hti Pauk chance for every time Auto Renew Pack Purchase.
Pack Price (Tax inclusive) | All Data Volume | Main data Validity |
Lucky Data | Lucky data Validity |
Direct USSD | Common USSD | Subscription Channel | Remark |
---|---|---|---|---|---|---|---|---|
979 Ks | 470 MB | 30 Days [All Data Quota can be carried over during one week after data pack expired] |
Can win Up to 1000GB! |
7 Days | SUB: *777*3*3# UNSUB: *777*3*4# |
*777# (or) *106# |
MPT4U App | Auto-renew when data balance reaches less than 50MB (or) 30 days pack validity expiry |
1,279 Ks | 615 MB | SUB *777*4*3# UNSUB: *777*4*4# |
||||||
1,779 Ks | 860 MB | SUB: *777*5*3# (or) UNSUB: *777*5*4# |
||||||
2,669 Ks | 1290 MB | SUB: *777*6*3# (or) UNSUB: *777*6*4# |
3.Who can subscribe Auto Renewal Data Carry Plus Packs?
4. Can I purchase auto renewal package through MPT4U?
5. Can I win lucky data when purchase Auto-renewal Data Carry Plus Packs?
6. What will happen when I buy Data Carry Plus pack on Friday?
8. How can I check Data Carry Plus Packs balance?
9. How many Autorenewal Data Carry Plus Packs can I subscribe?
Multi-subscription is allowed, and the data quota and validity will be merged and reset to the latest pack’s validity. Multiple purchase among same Autorenewal pack allowed, quota can be merged with each other with Validity reset to latest pack purchase and auto renew at the time of less than 50MB condition (or) 30th day pack validity expiry.
Multiple purchase among normal DC+ & autorenewal DC+ pack allowed (in any order); quota can be merged with validity reset to latest pack purchase and automatically renew when DC+ remaining balance reach less than 50MB (or) 30th day pack validity expiry.
10. I have active Autorenewal Pack (979Ks Pack). Can I buy regular 1299Ks pack before 1st pack expiry?
11. I have active Autorenewal Pack (1279 Ks Pack). Can I buy same auto renewal (1279 Ks worth) pack again before 1st pack expiry?
12. Can I buy different Autorenewal (979Ks and 1279Ks) packs?
13.What is the validity of Auto Renewal Data Carry Plus Packs?
14. What happens on 30th day pack validity expiry without reaching 50MB threshold?
15.What happens to my unused data during carry over period?
During carry over period (after the period of data pack expired- 7 Days), users will not be able to use their remaining package data allowance. Unused package data will be added to new pack if users purchased new Data Carry Plus Pack within carry over period. Validity and quota of lucky data will also be merged.
16.Can I get Hti Pauk Chance by purchasing any Auto-renewal Data Carry Plus Pack?
17.Can I gift Autorenewal Data Carry Plus packs to others?
18. What auto-renew happen at the time of insufficient balance?
19. When auto-renewal function fail?
20.Can I still use remaining data if user unsubscribe the auto renewal pack without reaching 50MB threshold?
21. How to un-subscribe autorenewal packs?
22. How do I check whether auto renew pack or not when I purchase though USSD?
You can choose which auto renew pack you want to buy by dialing following USSD Codes.
Auto-renew Data Carry Plus 979Ks@470MB | USSD Code | USSD Display |
*106# | You are about to purchase 470MB, valid for 30 days. 1. Buy (999Ks) 2.Gift (999Ks) 3.Auto Renew (979 ks) |
|
*777# | ||
*7777# | ||
*106*2# |
Auto-renew Data Carry Plus 1279Ks@615MB | USSD Code | USSD Display |
*106# | You are about to purchase 615MB, valid for 30 days. 1. Buy (1299Ks) 2.Gift (1299Ks) 3.Auto Renew (1279 ks) |
|
*777# | ||
*7777# | ||
*106*2# |
All in One HtawB 10X-Auto Renewal
1. What is Auto renewal All in one Htaw B 10X?
Customers can enlarge their main balance 10 times that can be used flexibly for Data, Any local mobile phone calls, Any-net SMS with special Htaw B 10 X rates and also enjoy Unlimited MPT-MPT SMS during the pack validity period. If customer had subscribed for auto renewal, packs will automatically renew when Htaw B balance of autorenewal 10X All in one pack reach less than 1000Ks (or) expire pack validity. You will get Hti Pauk chance for every time Auto Renew pack purchase and can win lucky big prizes by playing Hti Pauk Game.
Data | 21.9 Ks per MB |
---|---|
Any-net Voice | 132 Ks per minute |
Any-net SMS | 66 Ks per SMS |
MPT-MPT SMS | 0Ks (Unlimited) |
You can enjoy as per below denomination:
Detail | 10X Htaw B Validity |
---|---|
2,900Ks Main Balance = 30,000Ks 10X Htaw B Balance | 15 Days |
4,800Ks Main Balance = 50,000Ks 10X Htaw B Balance | 30 Days |
9,600Ks Main Balance = 100,000Ks 10X Htaw B Balance | 90 Days |
2. Who can buy 10X Htaw B Balance?
3. How can I buy 10X Htaw B balance?
You have multiple options as follows
Autorenewal10X Htaw B Balance | 10X Htaw B Validity | Subscription | Balance Check | ||
---|---|---|---|---|---|
Direct USSD | Common USSD | App | |||
2,900Ks Main Balance = 30,000Ks 10X Htaw B Balance | 15 Days | To subscribe: *5010*1*3# To un-subscribe: *5010*1*4# |
*5010# | MPT4U App or MPT Pay App |
*224# |
4,800Ks Main Balance = 50,000Ks 10X Htaw B Balance | 30 Days | To subscribe: *5010*2*3# To un-subscribe: *5010*2*4# |
|||
9,600Ks Main Balance = 100,000Ks 10X Htaw B Balance | 90 Days | To subscribe: *5010*3*3# To un-subscribe: *5010*3*4# |
4. Can I purchase auto renewal package through MPT4U?
5. For which services Autorenewal 10X Htaw B balance is used for?
6. What are the charging rates?
Pay As You Go Data will get charged at 21.9 Ks/MB with 1MB rounding on 10X Htaw B balance.
Any local mobile phone call will get charged at 132 Ks/min with 30sec charging on 10X Htaw B balance.
Any net SMS will get charged at 66 Ks/SMS on 10X Htaw B balance.
Free Unlimited MPT-MPT SMS will be enjoyed.
(All rates are tax inclusive).
7. I exchanged the balance. I expected that my balance will increase. But my balance has just deducted. Why?
Your main balance was enlarged to 10X Htaw B balance. While you are using Any-net call, Any-net SMS or Pay As You Go data, your 10X Htaw B balance will be deducted first. If active 10X Htaw B Balance users make purchasing package & other services, it will be charged from according to user’s existing Tariff Price Plan and deducted from main balance.
8. What will happen if my 10X Htaw B Balance ends up?
9. If I have active 5X Htaw B, 7X Htaw B, 10X balances, which pack will be charged first for data & MPT-MPT call?
10. How many Minutes or SMS or MB can I use with my 10X Htaw B balance?
With 30,000 Ks 10X Htaw B Balance (converted from 3,000 Ks main balance)
- up to 1369 MB of data (or)
- up to 227 minutes MPT to Any-net call (or)
- up to 454 Any-net SMS
- Unlimited MPT-MPT SMS
The balance can be used flexibly for Data, Any-net calls, Any-net SMS & Unlimited On-net SMS. For example,
1GB Data + 45mins Any-net call + 24 Any-net SMS + Unlimited On-net SMS = 30,000Ks.
11. How many Autorenewal 10X Htaw B Packs can I subscribe?
Multi-subscription is allowed, and the Htaw B balance and validity will be merged and reset to the latest pack’s validity.
Multiple purchase among same Autorenewal pack allowed, quota can be merged with each other with Validity reset to latest pack purchase and auto renew at the time of less than 1000Ks Htaw B balance condition (or) pack validity expiry.
Multiple purchase among regular 10X Htaw B & autorenewal 10X Htaw B pack allowed (in any order); Htaw B balance can be merged with validity reset to latest pack purchase and automatically renew when 10X Htaw B remaining balance reach less than Htaw B balance 1000Ks (or) pack validity expiry.
12. I have active Autorenewal Pack (2900Ks Pack). Can I buy regular 5000Ks pack before 1st pack expiry?
13. I have active Autorenewal Pack (2900 Ks Pack). Can I buy same auto renewal (2900 Ks worth) pack again before 1st pack expiry?
14. Can I buy different Autorenewal (9600Ks and 2900Ks) packs?
No. Multiple purchases among different autorenewal packs is Not allowed. You need to un-subscribe from existing autorenewal 10X Htaw B pack and subscribe to another autorenewal 10X Htaw B pack. E.g. User has to un-subscribe from existing autorenewal 10X Htaw B pack (9600Ks pack) and subscribe to another autorenewal pack (2900Ks pack).
15. What happens on pack validity expiry without reaching 1000Ks threshold?
16. What auto-renew happen at the time of insufficient balance?
17. When auto-renewal function fail?
18. Can I still use remaining data if user unsubscribe the auto renewal pack without reaching 1000 Ks threshold?
19. Can I buy data packs/voice packs with 10X Htaw B Balance?
20. Can I transfer Autorenewal 10X Htaw B Balance to other users?
21. Will I get Hti Pauk Chance if I buy Autorenewal 10X Htaw B?
- Yes, Auto Renew pack Purchase from all channels (1st time purchase from MPT4U / USSD / MPT Pay/ CRM and 2nd time onwards purchase from Auto Renew channel) to get 1 Hti Pauk Chance.
- With Hti Pauk Chance, you can play Htaw B Hti Pauk Game in MPT4U and Can win Up to 100 times Htaw B balance (Htaw B balance can be used for MPT to MPT Voice, SMS and Data according to respective validity with rates Data 10.7Ks/MB, MPT-MPT calls 32.5Ks/min, MPT-MPT SMS 20Ks.)
23. Does carry over function include?
24. I have active Auto Renew packs of Data Carry and All in One HtawB 10X. Which pack will be renewed first if auto renew on same day?
If customer has active Auto Renew packs of Data Carry and All in One HtawB 10X getting auto renewed on the same day, system will try to deduct and renew for both in parallel. If balance is enough for both, both packs will be renewed. If balance is only enough for one, only one package will renew, it will be randomly. E.g., If after topping up customer has balance of 3000 Kyats, and he has both 979Ks worth Data Carry Plus Auto Renew pack and 2900 worth All in One Htaw B auto renew pack then may be renewed one package first (2900Ks worth All in One Htaw B auto renew (or) 979Ks Data Carry Plus Auto Renew pack) due to random system.
Kyin Kyin Nar Nar Pack
1. What are Kyin Kyin Nar Nar Packages?
2. What are the benefits of Kyin Kyin Nar Nar Packages?
Product Name | Price Ks (Inc.tax) | Validity | KYIN KYIN NAR NAR Count (up to) | Total Data (GB) |
Member (MB) |
Data Share | On-net Voice & SMS to Owner |
MPT Club Additional Benefit to Owner |
---|---|---|---|---|---|---|---|---|
KYIN KYIN NAR NAR 2998 Pack | 2998 | 30 Days | 2(1+1) | 1 | 500 | KYIN KYIN NAR NAR & Data Carry Plus Data Share | 130 Onnet min & 130 Onnet SMS | MPT Club – 400 Points |
KYIN KYIN NAR NAR 5498 Pack | 5498 | 30 Days | 4(1+3) | 2 | 500 per member | KYIN KYIN NAR NAR & Data Carry Plus Data Share | 190 Onnet min & 190 Onnet SMS | MPT Club – 600 Points |
KYIN KYIN NAR AR 9998 Pack | 9998 | 30 Days | 6(1+5) | 4 | 500 per member | KYIN KYIN NAR NAR & Data Carry Plus Data Share | 240 Onnet min & 240 Onnet SMS | MPT Club – 1000 Points |
3. Who can subscribe Kyin Kyin Nar Nar Packs?
4. How can I buy Kyin Kyin Nar Nar Packs?
6. How can I check balance of Kyin Kyin Nar Nar Packs?
7. How many Kyin Kyin Nar Nar Packs can I subscribe?
Multi-subscription is allowed for same type of Kyin Kyin Nar Nar Packs. Different types of Kyin Kyin Nar NarPacks will not be allowed for Muti-subscription (Customer already purchased Kyin Kyin Nar Nar 2998 Pack can only multi-purchase for Kyin Kyin Nar Nar 2998 Pack). When Multi-purchased, Kyin Kyin Nar Nar data quota will be combined, and validity will be extended into the highest one.
8. How do you specify expiry of pack?
9. Can I get Hti Pauk Chance by purchasing any Kyin Kyin Nar Nar Pack?
10. What is the meaning of Owner and Members in Kyin Kyin Nar Nar Packs?
11. How many members can be added for each KYIN KYIN NAR NAR Pack?
12. What benefit can member get from Owner?
13. Can I use KYIN KYIN NAR NAR Pack without adding members?
14. When can owner add members?
15. Can owner use all KYIN KYIN NAR NAR Data for own usage?
16. Is there any limitation to add a new member?
17. Can I be a member of other KYIN KYIN NAR NAR pack if I am owning KYIN KYIN NAR NAR pack?
18. Can owner change members?
19. How can a member know that he became a KYIN KYIN NAR NAR pack member?
20. Are there any charges for Data Transfer function for being a member?
21. Is there any limitation for additional Data Transfer?
22. How do I know whether data transfer is successful or not?
23. Can I gift KYIN KYIN NAR NAR Pack to others?
Yes. You can gift KYIN KYIN NAR NAR pack to others. If the receiver doesn’t have existing KYIN KYIN NAR NAR pack, you can gift any KYIN KYIN NAR NAR pack. If the receiver is using a type of KYIN KYIN NAR NAR pack, you can gift the same type of KYIN KYIN NAR NAR pack. Enter MPT4U, choose the pack you want to gift, enter the mobile number you want to.
24. What will happen if the gift receiver has Kyin Kyin Nar Nar Pack and existing members?
25. How can I check my members?
26. How is the validity of member’s received KYIN KYIN NAR NAR Pack data?
Member’s received KYIN KYIN NAR NAR Pack data will have the same validity as Owner’s KYIN KYIN NAR NAR Pack. If owner did multi purchasing and carried the same members, member’s received KYIN KYIN NAR NAR Pack validity will be extended the same as multi-purchased KYIN KYIN NAR NAR pack. If the owner changed his members to news, the removed member’s KYIN KYIN NAR NAR pack data will not be extended.
27. Can KYIN KYIN NAR NAR pack owner share balance or voice benefit additional to Data?
28. Can KYIN KYIN NAR NAR Pack owner share bonus data?
29. Can KYIN KYIN NAR NAR Pack owner transfer other package data?
Yes. KYIN KYIN NAR NAR Pack owner can transfer Data Carry Plus Pack Data to members. But, can transfer only KYIN KYIN NAR NAR Data or Data Carry Plus Data at one time. Cannot transfer mixed data (e.g. Cannot transfer 200MB from KYIN KYIN NAR NAR Data and 300MB from Data Carry Plus Data for 500MB Transaction. Need to transfer two times for separate 200MB KYIN KYIN NAR NAR Data and 300MB Data Carry Plus Data.)
30. How can I transfer my KYIN KYIN NAR NAR Pack data to only one member?
31. How can I use my MPT Club points?
32. If I gifted a KYIN KYIN NAR NAR Pack to my friend, who could get Hti Pauk chance?
33. How can I use KYIN KYIN NAR NAR Pack data?
34. Can I share KYIN KYIN NAR NAR Pack data to non-members?
35. Can member get the same KYIN KYIN NAR NAR Pack validity as Owner?
36. What is the difference benefit owner and members of KYIN KYIN NAR NAR Pack?
- Owner who purchased KYIN KYIN NAR NAR pack will get Data, on-net voice minutes & SMS and MPT club points. Moreover, owner has right to add eligible number of members as per type of KYIN KYIN NAR NAR pack.
- Member can be received 500MB Data from owner after adding as member & can also get additional data transfer if owner decide to transfer data more.
37. How can I check my transferred data history to my members?
38. How can I feel the full feature of Kyin Kyin Nar Nar Pack?
39. What is the promotion period?
Advance Payment Promotion - Dome Pyan
1. . What is Advance payment promotion for Dome Pyan Home Fiber Internet? Who is applicable for this promotion?
Existing Dome Pyan Home Fiber Internet customers (already paid 1st MRC and normal MRC is issued) can enjoy 5% discount for 6month advance payment (or) 10% discount for 12month advance payment.
Applicable for Dome Pyan Home Fiber Internet Subscribers who are using Normal Tariff [Class A 100Mbps, Class B 50Mbps, Class C 25Mbps and Class D 15Mbps].
For more details: https://www.mpt.com.mm/en/advance-payment-promotion/
3. How can make payment for FTTH Advance?
4. Is there any timeline to make payment?
5. If customer request to terminate the internet service during advance payment period, can get refund money?
6. When can customer extends the advance payment promotion?
7. Within the Discount Period, can customer make a service change request including bandwidth upgrading or downgrading, or relocation or temporary suspension?
During Discount Period, Customer can’t downgrade tariff, but customer can upgrade by paying additional fee, but discount will not be applied to the upgrade tariff. Customer can apply temporary termination as per current policy and Discount period will be postponed. Relocation can be accepted if the new location is feasible.
Auto Renewal Kyite Yar Khaw Pack
1. What are Autorenewal Kyite Yar Khaw Packages?
Autorenewal Kyite Yar Khaw Packages are voice package to talk more family, beloved ones, and friends with affordable price, and can make MPT to any local calls when the remaining voice minutes reaches less than 5 minutes (or) when the package expires, it will be automatically renewed, so you can save time and enjoy continuously. Every time you buy packages, you will get a chance to play Hti Pauk and win up to 200GB
2. What are the benefits of Kyite Yar Khaw Packages?
No need to worry about talking minutes and Auto Renewal function is available now in Kyite Yar Khaw and it will automictically renew when your remaining minutes reach to 5 minutes or package expiry. The users who buy Kyite Yar Khaw Pack can make any local calls (Exclude special / premium / call center / VAS related numbers). Moreover, You can also get Hti Pauk chance for every time purchase of Kyite Yar Khaw Packs to win up to 200GB . Unused voice minutes can be carried forward if you buy Kyite Yar Khaw Pack in (7) days after expiry.
Price (Inc;tax) | MPT- Anycall (Min) | Validity (Days) | To Subscribe | To Unsubscribe | Balance Check | |||
---|---|---|---|---|---|---|---|---|
Direct USSD | Common USSD | Others | Direct USSD | Common USSD | ||||
487 Ks | 38 min | 7 Days | *997*3*3# | *997# | MPT4U App
(or) MPT Pay (or) |
*997*3*4# | *2122# | *224# |
977 Ks | 77 min | 15 Days | *997*1*3# | *997*1*4# | ||||
1957 Ks | 155 min | 30 Days | *997*2*3# | *997*2*4# |
3. Who can subscribe Autorenewal Kyite Yar Khaw Packs?
4. How can I buy Autorenewal Kyite Yar Khaw packs?
You can purchase the auto renewal package via *997# or MPT4U App or MPT Money or CRM Portal. In the MPT4U Application. You can purchase through the “Auto Renewal” page in the MPT4U application or access the “Pack Purchase ” page and choose the package of your choice. Users need to update MPT4U Application as 1.4.10 iOS Version and 4.4.1 Android Version to buy and use Auto Renewal Pack.
6. How can I check balance of Autorenewal Kyite Yar Khaw packs?
7. Can I get Hti Pauk Chance by purchasing any Autorenewal Kyite Yar Khaw Pack?
8. What will happen to unused minutes during carryover period?
9. How many Autorenewal Kyite Yar Khaw Packs can I subscribe?
Multi-subscription is allowed, and the Voice minutes balance and validity will be merged and reset to the longest pack’s validity.
Multiple purchase among same Autorenewal pack allowed, quota can be merged with each other with Validity reset to longest pack validity and auto renew at the time of less than Kyite Yar Khaw (or) pack validity expiry.
Multiple purchase among regular Kyite Yar Khaw & autorenewal Kyite Yar Khaw pack allowed (in any order); Kyite Yar Khaw voice balance can be merged with validity reset to longest pack purchase validity and automatically renew when Kyite Yar Khaw remaining balance reach less than 5 minutes (or) pack validity expiry.
10. I have active Autorenewal Pack (487 Ks Pack). Can I buy regular (997Ks pack) before 1st pack expiry?
11. I have active Autorenewal Pack (487 Ks Pack). Can I buy same auto renewal (487 Ks worth) pack again before 1st pack expiry?
12. Can I buy different Autorenewal (487 Ks and 977 Ks) packs?
No. Multiple purchases among different autorenewal packs is Not allowed. You need to un-subscribe from existing autorenewal Kyite Yar Khaw pack and subscribe to another autorenewal Kyite Yar Khaw pack. E.g. User has to un-subscribe from existing autorenewal Kyite Yar Khaw pack (487 Ks pack) and subscribe to another autorenewal pack (977 Ks pack).
13. What happens on pack validity expiry without reaching 5 min threshold?
14. What auto-renew happen at the time of insufficient balance?
15. When auto-renewal function fail?
16. Can I still use remaining voice minute if user unsubscribe the auto renewal pack without reaching 5min threshold?
17. I have active Auto Renew packs of Data Carry and Kyite Yar Khaw. Which pack will be renewed first if auto renew on same day?
If customer has active Auto Renew packs of Kyite Yar Khaw and Data Carry Plus getting auto renewed on the same day, system will try to deduct and renew for both in parallel. If balance is enough for both, both packs will be renewed. If balance is only enough for one, only one package will renew, it will be randomly. E.g., If after topping up customer has balance of 1000 Kyats, and he has both 979 worth Auto Renew Data Carry and 977Ks worth Auto Renew Kyite Yar Khaw packs then may be renewed one package 979 Auto Renew Data Carry (or) 977Ks Auto Renew Kyite Yar Khaw randomly.